SHIPPING & RETURNS

Shipping Policy

To prevent waste each of our products are made to order. Please allow up to 7 business days for manufacturing and an additional 7 business days for shipping. Items may arrive sooner. Standard shipping times will vary based on location.

 

Shipping Fees are based upon price range, weight, and location. We are not responsible for any shipping delays by carrier. Please reach out to carrier with any questions if you are experiencing a delay. 

Return & Exchange Policy

At this time we are unable to accommodate exchanges for ordering the wrong size. While our tops are unisex in sizing, they are made to fit more tailored. To dress the top up, order true to size. For a casual loose fit order one to two sizes up. While we are more than happy to correct any error on our part, all sales are final. There are no refunds or returns.

Claims for misprinted, damaged, defective items must be submitted within 10 days after the product has been received. All errors on our part are covered at our expense. Simply email us at 1VictoryDesigns@gmail.com for further instruction. Include pictures where appropriate. In the subject line detail if item is misprinted, damaged, or defective. We thank you for your patience. Our items are manufactured by hand and sometimes errors slip through quality control.

If your package can not be delivered due to incorrect shipping address and/or phone number, the package will be returned to us at the customer's expense. If the receiver is absent for all delivery attempts, the package may be held at the local shipping company's center for pickup. If the customer fails to pick up the package for any reason, the package may be returned to us at the customer's expense.

For lost shipments and stolen packages from doorsteps/mailboxes claims must be made by the customer to the appropriate carrier. For packages lost in transit, all claims must be submitted no later than 3 days after the estimated delivery date in order for us to assist in tracking and retrieval. If unable to track/retrieve, customer must contact carrier to submit a claim.

 

 We reserve the right to deny accommodations. Customer satisfaction is important to us. Please reach out via our contact page for assistance in resolving all concerns. 

 

Thank you.